Chicago, IL — June 2, 2020
Upstream Network, one of the industry’s leading providers of broadband and digital TV services to the multi-family industry, recently completed a customer satisfaction measurement study among its Property Managers and Board Members. Upstream
scored a 4.5 on a 5-point scale on an overall basis.
“We are very proud of this rating!” announced Bryan J. Rader, President of Upstream Network. “The entire team contributes to this overall score which is practically unheard of in our market.” Many of the comments ranged from “amazing staff” and “very professional and responsive” to “I love working with you guys!”.
“We place the highest priority on the front line associates at each of our communities,” said Suzanne Brydon, Account Manager in Florida. “It obviously shows in our reviews.”
In the past two years, the company has launched its SignMeUP portal for new property launches, as
well as UPdates reports to provide quarterly feedback on customer-level activity. Plus, Upstream has added new features such as text-ahead messages for appointments, and frequent Tech Nights to support and service its end-users. “All of these steps have really driven our goal of total satisfaction,” Rader continued. “I’m excited for all of our new properties to enjoy the same level of service.”
As one of the properties said, “Our experience with Upstream Network has been nothing short of amazing throughout the duration of our contract.” Brydon continued, “We seem to get many of the same themes from our clients – responsive, quick, helpful and proactive.”
“That’s what sets Upstream apart from others,” Rader stated.
For more information about Upstream Network’s products and services, please contact Janeth Banuelos
at jbanuelos@upstream.network.